The first book is:
Dialogue Mapping: Building Shared Understanding of Wicked Problems
You often think there must be a better way of getting stuff done,
while at work you spend your time working around obstacles created by the very same processes put there to help you. Meanwhile, you build meaningful relationships, based on professional respect and trust, that span well over the boundaries of the formal hierarchy.
These books are for you.
by Jeff Conklin, Ph.D.
In the first chapter of the book, the one I recommend, you find a description of wicked or complex problems that we typically face nowadays at work.
You can download that chapter from here: http://www.cognexus.org/wpf/wickedproblems.pdf
The second book is:
Obliquity: Why our goals are best achieved indirectly
by John Kay.
Here you find suggestions on decision making and suitable approaches to wicked and complex problems.
You also find historical notes on traditional management, from the raise of traditional management techniques in complicated domains during WWII and in Ford during ’45, to their fall in complex domains during Vietnam war and in Ford during ’68.
You can find it here: https://www.johnkay.com/product/obliquity/
The third book is:
Coaching For Performance: Growing People, Performance and Purpose
by Sir John Whitmore.
When dealing with wicked and complex problems, in a socio-technical system, people is at centre. Directive approaches with people are not fit for purpose here. This book provides alternative ideas and approaches, that are fundamental in today’s prevailing servant-leadership style.
You can find it here: https://www.performanceconsultants.com/coaching-for-performance-book
(I prefer the 2nd and 3rd edition.)